Contact Us

Scan2Test values feedback, suggestions, and inquiries from learners, educators, and partners, and welcomes messages about platform features, test accuracy, accessibility, and future enhancements.
Whether the need is technical support, a bug report, or a request for a new capability, the goal is timely, clear, and helpful assistance.

Primary contact

  • Email: support@scan2test.com for all support, feedback, and partnership inquiries.
  • Response time: messages are typically answered within 1–2 business days for general inquiries, 2–3 business days for technical issues, and 3–5 business days for complex requests.
  • Business hours: Monday–Friday, 9:00 AM – 6:00 PM IST; limited weekend coverage; response times may be extended on Indian national holidays.
  • Location: New Delhi, India.
  • Professional network: LinkedIn – Gauri Dutt Joshi for professional and collaboration requests.

Topics we support

  • Test creation and AI recognition
    • Reporting recognition errors or formatting issues for uploaded images/documents.
    • Questions about supported question types: MCQ, fill in the blanks, true/false, match the following, and short answers.
    • Suggestions to improve parsing, layout, answer keys, or explanations.
  • Results, reports, and analytics
    • Clarifications about instant scoring, correct answers, and downloadable PDF reports.
    • Requests to enhance analytics, progress tracking, or report formats.
  • New feature requests
    • Ideas for additional question types, importing options, or workflow improvements.
    • Requests for educator-focused features, classroom workflows, or bulk test creation.
  • Business and partnerships
    • Collaboration proposals, media inquiries, and academic or institutional partnerships.
    • Pilot programs and curriculum-aligned deployments.
  • Technical and compliance
    • Privacy policy or terms clarifications, accessibility improvements, and security concerns.
    • Responsible use and exam-prep guidance.
  • General feedback
    • Usability, design, and content clarity suggestions, as well as compliments or constructive criticism.

Before reaching out

  • Quick self-help resources
    • About page: platform overview, audience, and capabilities.
    • Privacy Policy: how uploaded content is processed and protected.
    • Terms of Use: permitted uses, rights, and responsibilities.
    • Disclaimer: intended use for practice and learning; no affiliation with exam authorities.
    • How it works and Features: step-by-step process and supported functionalities.
  • In-tool guidance
    • Each step provides contextual tips; reviewing those may resolve common questions quickly.

When reporting an issue

To accelerate investigation and resolution, please include the details below without sharing sensitive personal data.

  • Page or feature: indicate the screen or step (e.g., upload, conversion, test-taking, results, or PDF export).
  • File type and sample: note whether the upload was an image or document, and attach a redacted example if possible.
  • Device and browser: specify mobile/desktop and browser/version (e.g., Chrome, Firefox, Safari, Edge).
  • Steps to reproduce: list the actions taken and the point at which the issue occurred.
  • Expected vs. actual behavior: describe what was expected and what occurred, including error messages.
  • Time and test ID (if shown): approximate timestamp and any on-screen identifier to locate logs.

For test or AI recognition questions

  • Identify the question type involved (e.g., MCQ, fill in the blanks, true/false, match, short answer).
  • Share the input text or a redacted snippet of the uploaded content and any manual edits made before starting the test.
  • Include the observed result, the correct answer if known, and any ambiguities in the source material.

Response expectations

  • Timelines
    • General inquiries: 1–2 business days.
    • Technical issues: 2–3 business days.
    • Complex recognition or feature questions: 3–5 business days.
    • Partnership and media: 3–5 business days.
  • What to expect
    • Acknowledgment of receipt, followed by a professional, actionable response.
    • Follow-up questions if needed to fully reproduce and resolve the issue.
    • Respect for privacy; contact details are not shared or used for marketing without consent.

Important notes

  • Academic integrity
    • The platform supports practice and learning; requests related to cheating, unauthorized material, or exam misconduct are not supported.
  • No personalized professional advice
    • The team cannot provide personalized medical, financial, or legal advice; responses focus on platform functionality and learning workflows.
  • Content rights and safety
    • Uploaded materials should be owned or properly licensed, and must not contain sensitive personal data.
  • Exam affiliation
    • Not affiliated with any exam board or authority; names like NEET, UPSC, SSC, and Banking are referenced only to indicate relevant preparation contexts.

Technical support scope

  • Included: Assistance with uploads, AI conversion, test-taking, results, and PDF report generation.
  • Excluded: Support for third-party software, devices, networks, or external services not controlled by the platform.

Alternative contact methods

  • Contact form (if implemented): the site form expedites routing and ensures required details are captured.
  • Professional network: LinkedIn – Gauri Dutt Joshi for non-urgent professional and collaboration inquiries.

Urgent issues

For security or availability incidents, mark the email subject as “URGENT – SECURITY” and provide a brief impact description, device/browser, and reproduction steps if known.
Responsible disclosure is appreciated; reports will be triaged promptly and acknowledged.

Feedback commitment

Community input drives improvements to recognition accuracy, new question types, analytics, and user experience, and prioritized suggestions are incorporated into the roadmap where feasible.
Thanks are extended to educators, students, and self-learners whose feedback helps the platform serve diverse learning needs better over time.

Contact summary